HH Privacy Policy

Happiness Hub Privacy Policy

Happiness Hub is operated by Madeleine Steel as a sole trader and will be referred to as “we”, “our” and “us” in this Privacy Policy. By using this website, you agree to the terms of this Privacy Policy, which outlines how we collect, use and protect your personal information.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

We recognise the importance of protecting the privacy of visitors, members, Hosts and participants, particularly information that can identify an individual (“personal information”). This policy explains how we handle personal information in accordance with Australian privacy principles.

What information we collect

We collect personal information only when it is knowingly and voluntarily provided. This may include:

  • name and contact details

  • email address

  • membership or event registration details

  • payment and booking information

  • information provided when joining as a Host or participant

  • messages, feedback or enquiries

  • photos, testimonials or shared content where consent is given

We may also collect non-identifying information such as website usage data to improve our services.

Memberships and bookings

If you join as a member or book a gathering, we collect the information needed to manage your membership, confirm bookings and communicate relevant updates. Payment details are processed securely through third-party providers and are not stored directly by us.

Payments and third-party platforms

We may use trusted third-party platforms such as Stripe or event booking systems to process payments and manage registrations. These platforms handle payment information in accordance with their own privacy and security policies. By making a payment or booking, you agree to the relevant provider’s terms and privacy practices.

Community groups and messaging

Happiness Hub may offer optional community spaces such as email groups, messaging groups or WhatsApp groups. Participation in these spaces is voluntary. Information shared within these groups may be visible to other members of that group. We encourage respectful and mindful sharing within community spaces.

How we use information

Personal information is used only for the purpose it was provided, or for related purposes including:

  • managing memberships and bookings

  • supporting Hosts and gatherings

  • responding to enquiries

  • sending relevant updates or newsletters

  • improving our website and offerings

  • maintaining records and administration

  • understanding participation and community impact

We do not sell personal information.

As a purpose led social trader, we may use de-identified information to understand participation, connection and opportunities created through the platform.

Hosts and income opportunities

Happiness Hub enables independent Hosts to offer gatherings and earn income. Where necessary, limited participant information such as first name, booking status or contact details may be shared with a Host for the purpose of delivering a gathering. Hosts are expected to respect the privacy and confidentiality of participants.

Photos, testimonials and shared content

From time to time we may request permission to share testimonials, feedback or photos from gatherings or community experiences. We will seek consent before using identifiable images or quotes for website, social media or promotional purposes. You may withdraw consent at any time.

Disclosure

We will not disclose personal information to third parties unless:

  • you have consented

  • it is required to deliver a service you have requested

  • it is required by law

  • it is necessary to protect the rights, safety or wellbeing of our community

We may share relevant information with trusted service providers such as payment processors, email platforms or booking systems where needed to operate the platform.

Security

We take reasonable steps to protect personal information from misuse, loss or unauthorised access. While we aim to keep information secure, no online transmission can be guaranteed to be completely secure. By using our website, you acknowledge this risk.

Access to personal information is limited to those who need it to operate Happiness Hub.

Cookies and analytics

Our website may use cookies or similar technologies to improve user experience and understand website traffic. Cookies help us remember preferences and improve functionality. You may disable cookies through your browser settings, although some features may not function fully.

Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or out of date. We will take reasonable steps to keep information accurate and current.

Links to other websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Contact

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Happiness Hub
Email: hello@happinesshub.social
Website: www.happinesshub.social

For more information about privacy in Australia, you may visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.